PacketStream - Network Performance Issues in Seoul, South Korea – Incident details

All systems operational

Network Performance Issues in Seoul, South Korea

Resolved
Degraded performance
Started over 2 years agoLasted 23 minutes

Affected

Networks

Degraded performance from 2:30 AM to 2:54 AM

(KR) Seoul

Degraded performance from 2:30 AM to 2:54 AM

Datacenters

Degraded performance from 2:30 AM to 2:54 AM

(KR) ICN03 - Seoul, Gasan

Degraded performance from 2:30 AM to 2:54 AM

(KR) IPT01 - Seoul, Dongjak

Degraded performance from 2:30 AM to 2:54 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    ISP Engineer found the problematic section and completed the restoration of the optical cable.

  • Investigating
    UTC
    Investigating

    We have a connection issue with SKB-AS(AS9318).

    It is all redundant, and one has a problem with the fiber connection.

    Therefore, the current connection is normal, but the uplink capacity has decreased.

    ISP Engineer is currently on site to investigate the fiber failure issue.