PacketStream - PCCW Upstream Connectivity Issue in Seoul, South Korea (ICN04) – Incident details

All systems operational

PCCW Upstream Connectivity Issue in Seoul, South Korea (ICN04)

Resolved
Partial outage
Started about 1 year agoLasted 1 day

Affected

Networks

Partial outage from 4:37 PM to 4:58 PM, Operational from 4:58 PM to 2:08 AM

(KR) Seoul

Partial outage from 4:37 PM to 4:58 PM, Operational from 4:58 PM to 2:08 AM

Datacenters

Partial outage from 4:37 PM to 4:58 PM, Operational from 4:58 PM to 2:08 AM

(KR) ICN04 - Seoul, Gasan

Partial outage from 4:37 PM to 4:58 PM, Operational from 4:58 PM to 2:08 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    A case has been opened with PCCW, and although we have not yet received an official response from them, the BGP session with PCCW has since recovered and communication is currently operating normally.

    We will continue to await a formal reply from PCCW, and this incident will remain open until we have confirmed that the issue has been fully resolved.

    현재 PCCW에 케이스가 오픈된 상태이며, 아직 공식적인 답변은 받지 못했지만 BGP 세션은 복구되었고 현재 통신은 정상적으로 이루어지고 있습니다.

    저희는 PCCW 측의 공식 답변을 계속해서 기다릴 예정이며, 문제의 해결이 확인되기 전까지 본 인시던트는 계속 열려 있을 예정입니다.

  • Investigating
    UTC
    Investigating

    We are currently experiencing an issue with the PCCW upstream path at ICN04. The BGP session with PCCW is down at this time, and we have requested an investigation from their side.

    There is no issue on our equipment — the disruption is confirmed to originate from PCCW.

    Further updates from the carrier will be posted on our status page as they become available.

    현재 ICN04에서 PCCW 업스트림 경로에 장애가 발생하였으며, PCCW와의 BGP 세션이 중단된 상태입니다. 해당 문제에 대해 PCCW 측에 조사를 요청한 상태입니다.

    당사 장비에는 이상이 없으며, 본 장애는 PCCW 측에서 발생한 것으로 확인되었습니다.

    통신사로부터 추가 업데이트가 있을 경우, 당사 상태 페이지를 통해 안내드릴 예정입니다.