PacketStream - Network Performance Issues in Seoul, South Korea – Incident details

All systems operational

Network Performance Issues in Seoul, South Korea

Resolved
Operational
Started over 2 years agoLasted less than a minute

Affected

Networks

Operational from 9:45 AM to 9:45 AM

(KR) Seoul

Operational from 9:45 AM to 9:45 AM

Datacenters

Operational from 9:45 AM to 9:45 AM

(KR) ICN02 - Seoul, Guro

Operational from 9:45 AM to 9:45 AM

Updates
  • Resolved
    UTC
    Resolved

    We confirmed that Packet Loss ( >20% ) was continuously occurring due to a problem with the edge router of a specific ISP on the outbound path we set.

    The ISP where the problem occurred assumed that it was a line card issue with a specific edge router, and all paths to the problematic edge router were removed.

    Currently, all services are operational.

    We plan to re-route traffic again after confirming that all issues with the edge router have been resolved.

    Thanks.