PacketStream - Notice history

All systems operational

Notice history

Mar 2024

Network Performance Issues in Seoul, South Korea
  • Resolved
    Resolved

    We confirmed that Packet Loss ( >20% ) was continuously occurring due to a problem with the edge router of a specific ISP on the outbound path we set.

    The ISP where the problem occurred assumed that it was a line card issue with a specific edge router, and all paths to the problematic edge router were removed.

    Currently, all services are operational.

    We plan to re-route traffic again after confirming that all issues with the edge router have been resolved.

    Thanks.

Feb 2024

No notices reported this month

Jan 2024

Network Performance Issues in Seoul, South Korea
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    ISP Engineer found the problematic section and completed the restoration of the optical cable.

  • Investigating
    Investigating

    We have a connection issue with SKB-AS(AS9318).

    It is all redundant, and one has a problem with the fiber connection.

    Therefore, the current connection is normal, but the uplink capacity has decreased.

    ISP Engineer is currently on site to investigate the fiber failure issue.

Network Performance Issues in Seoul, South Korea
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Update

    We are continuing to work on a fix for this incident.

  • Identified
    Identified

    Korea Telecom's (AS4766) international router module has failed and urgent replacement work is in progress.

    This is only an issue for international traffic over AS4766; domestic traffic is not affected.

    We expect the work to be completed within 30 minutes.

  • Investigating
    Investigating

    We are currently investigating this incident.

Jan 2024 to Mar 2024

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