PacketStream - Notice history

Operational

Marketing Site - Operational

100% - uptime
Jul 2025 ยท 100.0%Aug ยท 100.0%Sep ยท 100.0%
Jul 2025
Aug 2025
Sep 2025

Customer Dashboard - Operational

100% - uptime
Jul 2025 ยท 100.0%Aug ยท 100.0%Sep ยท 100.0%
Jul 2025
Aug 2025
Sep 2025

Virtual Server - Operational

100% - uptime
Jul 2025 ยท 100.0%Aug ยท 100.0%Sep ยท 100.0%
Jul 2025
Aug 2025
Sep 2025

DDoS Mitigation - Operational

100% - uptime
Jul 2025 ยท 100.0%Aug ยท 100.0%Sep ยท 99.99%
Jul 2025
Aug 2025
Sep 2025

Bare Metal Server - Operational

100% - uptime
Jul 2025 ยท 100.0%Aug ยท 100.0%Sep ยท 99.99%
Jul 2025
Aug 2025
Sep 2025

CDN - Operational

100% - uptime
Jul 2025 ยท 100.0%Aug ยท 100.0%Sep ยท 100.0%
Jul 2025
Aug 2025
Sep 2025

Streaming - Operational

100% - uptime
Jul 2025 ยท 100.0%Aug ยท 100.0%Sep ยท 100.0%
Jul 2025
Aug 2025
Sep 2025

Notice history

Sep 2025

ICN04 DWDM Connectivity Issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Dear Customers,

    We would like to inform you of a temporary connectivity issue that occurred on the ICN04 DWDM link this morning.

    During an inspection of fiber cable bending by our DarkFiber provider, the DWDM connectivity cables linked to our service also experienced signal degradation. Please note that this issue did not originate from our operations but occurred during external work by the telecom provider on utility poles.

    The incident details are as follows:

    • 09:02 โ€“ DWDM Link Down detected (signal loss greater than -27 dB)

    • 09:09 โ€“ DWDM Link restored and confirmed stable

    The issue has now been fully resolved. However, we were not provided with advance notice of the work on the optical enclosure, which prevented us from verifying potential impact and notifying our customers beforehand.

    We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.

    Thank you.

    ๊ณ ๊ฐ ์—ฌ๋Ÿฌ๋ถ„๊ป˜,

    ๊ธˆ์ผ ์˜ค์ „ ICN04 DWDM ๊ตฌ๊ฐ„์—์„œ ์ผ์‹œ์ ์ธ ์žฅ์• ๊ฐ€ ๋ฐœ์ƒํ•˜์˜€์Œ์„ ์•ˆ๋‚ด๋“œ๋ฆฝ๋‹ˆ๋‹ค.

    DarkFiber Provider์˜ ๊ด‘์ผ€์ด๋ธ” ๋ฒค๋”ฉ ํ™•์ธ ๊ณผ์ •์—์„œ ๋‹น์‚ฌ์™€ ์—ฐ๋™๋œ DWDM ์—ฐ๊ฒฐ ์ผ€์ด๋ธ”์˜ ๊ด‘ ๋ ˆ๋ฒจ์—๋„ ์ด์ƒ์ด ๋ฐœ์ƒํ•˜์˜€์Šต๋‹ˆ๋‹ค. ๋ณธ ๊ฑด์€ ๋‹น์‚ฌ ๋‚ด๋ถ€ ์ž‘์—…์ด ์•„๋‹Œ ํ†ต์‹ ์‚ฌ ์ธก์˜ ์™ธ๋ถ€ ์ „์‹ ์ฃผ ๊ตฌ๊ฐ„ ์ž‘์—… ์ค‘ ๋ฐœ์ƒํ•œ ๊ฒƒ์œผ๋กœ ํ™•์ธ๋˜์—ˆ์Šต๋‹ˆ๋‹ค.

    ์žฅ์•  ๋ฐœ์ƒ ๋‚ด์—ญ์€ ์•„๋ž˜์™€ ๊ฐ™์Šต๋‹ˆ๋‹ค.

    • 09:02 โ€“ DWDM Link Down ํ™•์ธ (์‹ ํ˜ธ ์†์‹ค -27 dB ์ด์ƒ)

    • 09:09 โ€“ DWDM Link ๋ณต๊ตฌ ๋ฐ ์ •์ƒ ํ™•์ธ

    ํ˜„์žฌ ๋ชจ๋“  ๋ฌธ์ œ๊ฐ€ ํ•ด๊ฒฐ๋œ ์ƒํƒœ์ž…๋‹ˆ๋‹ค. ๋‹ค๋งŒ, ํ•ด๋‹น ๊ด‘ ํ•จ์ฒด ์ž‘์—…์— ๋Œ€ํ•ด ์‚ฌ์ „ ํ†ต๋ณด๊ฐ€ ์ด๋ฃจ์–ด์ง€์ง€ ์•Š์•„ ์˜ํ–ฅ๋„ ๊ฒ€ํ†  ๋ฐ ์‚ฌ์ „ ์•ˆ๋‚ด๊ฐ€ ์–ด๋ ค์› ์Œ์„ ์–‘ํ•ด ๋ถ€ํƒ๋“œ๋ฆฝ๋‹ˆ๋‹ค.

    ์„œ๋น„์Šค ์ด์šฉ์— ๋ถˆํŽธ์„ ๋“œ๋ ค ๋Œ€๋‹จํžˆ ์ฃ„์†กํ•˜๋ฉฐ, ์•ž์œผ๋กœ ๋” ์•ˆ์ •์ ์ธ ์„œ๋น„์Šค๋ฅผ ์ œ๊ณตํ•  ์ˆ˜ ์žˆ๋„๋ก ์ตœ์„ ์„ ๋‹คํ•˜๊ฒ ์Šต๋‹ˆ๋‹ค.

    ๊ฐ์‚ฌํ•ฉ๋‹ˆ๋‹ค.

Aug 2025

Planned Maintenance for Electrical Facilities at the ICN04
  • Completed
    August 17, 2025 at 12:07 AM
    Completed
    August 17, 2025 at 12:07 AM
    Maintenance has completed successfully.
  • In progress
    August 16, 2025 at 11:00 PM
    In progress
    August 16, 2025 at 11:00 PM

    ENG

    We will be conducting a statutory inspection of the Switchgear/Distribution Board at the ICN04 Data Center.
    This is a scheduled preventive maintenance and will not affect services.

    Schedule

    • Work Details: Mandatory inspection of electrical facilities (ICN04)

    • Date & Time: Sunday, August 17, 2025, 08:00 โ€“ 10:00 KST

    • Impact: No service impact as UPS and generators will operate normally
      (During the inspection, general and freight EV will be unavailable)

    We kindly ask for your understanding and will do our best to minimize any inconvenience.

    KOR

    ICN04 ๋ฐ์ดํ„ฐ์„ผํ„ฐ์˜ Switchgear/Distribution Board์— ๋Œ€ํ•œ ๋ฒ•์ •์„ค๋น„์ ๊ฒ€์„ ์ง„ํ–‰ํ•  ์˜ˆ์ •์ž…๋‹ˆ๋‹ค.
    ์ด ์ ๊ฒ€์€ ๊ณ„ํš๋œ ์˜ˆ๋ฐฉ ์ ๊ฒ€์œผ๋กœ, ์„œ๋น„์Šค์—๋Š” ์˜ํ–ฅ์„ ๋ฏธ์น˜์ง€ ์•Š์Šต๋‹ˆ๋‹ค.

    ์ž‘์—… ์ผ์ •

    • ์ž‘์—… ๋‚ด์šฉ: ์ „๊ธฐ ์„ค๋น„ ๋ฒ•์ •์„ค๋น„ ์ ๊ฒ€ (ICN04)

    • ์ž‘์—… ์ผ์‹œ: 2025๋…„ 8์›” 17์ผ(์ผ) ์˜ค์ „ 8์‹œ ~ ์˜ค์ „ 10์‹œ (KST)

    • ์ž‘์—… ์˜ํ–ฅ: UPS ๋ฐ ๋ฐœ์ „๊ธฐ๊ฐ€ ๋™์ž‘ํ•˜์—ฌ ์„œ๋น„์Šค์— ์˜ํ–ฅ ์—†์Œ
      (์ ๊ฒ€ ์ค‘ ์ผ๋ฐ˜ ๋ฐ ํ™”๋ฌผ EV ์ด์šฉ ๋ถˆ๊ฐ€)

    ์„œ๋น„์Šค ์ด์šฉ์— ์ฐธ๊ณ  ๋ถ€ํƒ๋“œ๋ฆฌ๋ฉฐ, ๋ถˆํŽธ์„ ์ตœ์†Œํ™”ํ•  ์ˆ˜ ์žˆ๋„๋ก ์ตœ์„ ์„ ๋‹คํ•˜๊ฒ ์Šต๋‹ˆ๋‹ค.

Jul 2025

Planned maintenance in Korea PoP and Japan PoP
  • Completed
    July 27, 2025 at 8:00 PM
    Completed
    July 27, 2025 at 8:00 PM
    Maintenance has completed successfully
  • In progress
    July 27, 2025 at 6:00 PM
    In progress
    July 27, 2025 at 6:00 PM
    Maintenance is now in progress
  • Planned
    July 27, 2025 at 6:00 PM
    Planned
    July 27, 2025 at 6:00 PM

    ENG

    We would like to inform you about the upcoming maintenance on our DDoS protection systems in the ICN04 and TYO01(NRT01) regions, due to a software upgrade aimed at improving system performance and stability.

    Please note that this maintenance only affects the ICN04 and TYO01(NRT01) regions. All other regions will remain unaffected.

    Please refer to the following details for the schedule and expected impact:

    • Maintenance Purpose: DDoS protection system software enhancement

    • Scheduled Time: July 28, 2025, from 03:00 AM to 05:00 AM (KST)

    • Expected Impact: Brief traffic loss of less than 3โ€“5 minutes during the maintenance window
      (A single reset of TCP sessions may occur)

    We will perform this operation with minimal impact by leveraging redundant paths where available, and will complete the work as swiftly as possible.

    Thank you for your understanding.

    ํ•œ๊ตญ์–ด

    ๋””๋„์Šค ๋ณด์•ˆ ์žฅ๋น„์˜ ์†Œํ”„ํŠธ์›จ์–ด ์„ฑ๋Šฅ ๊ฐœ์„ ์„ ์œ„ํ•œ ์ ๊ฒ€ ์ž‘์—…์ด ICN04 ๋ฐ TYO01(NRT01) ๋ฆฌ์ „์—์„œ ์ง„ํ–‰๋  ์˜ˆ์ •์ž…๋‹ˆ๋‹ค.
    ์ด๋ฒˆ ์ ๊ฒ€์€ ํ•ด๋‹น ๋‘ ๋ฆฌ์ „์—๋งŒ ์˜ํ–ฅ์„ ๋ฏธ์น˜๋ฉฐ, ๊ธฐํƒ€ ๋ฆฌ์ „์—๋Š” ์˜ํ–ฅ์ด ์—†์Šต๋‹ˆ๋‹ค.

    ์•„๋ž˜ ์ž‘์—… ์ผ์ •์„ ์ฐธ๊ณ ํ•ด์ฃผ์‹œ๊ธฐ ๋ฐ”๋ž๋‹ˆ๋‹ค.

    • ์ž‘์—… ๋‚ด์šฉ: ๋””๋„์Šค ๋ณด์•ˆ ์žฅ๋น„ ์†Œํ”„ํŠธ์›จ์–ด ๊ฐœ์„  ์ž‘์—…

    • ์ž‘์—… ์ผ์‹œ: 2025๋…„ 7์›” 28์ผ(์›”) ์˜ค์ „ 3์‹œ ~ ์˜ค์ „ 5์‹œ (KST)

    • ์ž‘์—… ์˜ํ–ฅ: ์ž‘์—… ์ค‘ 3~5๋ถ„ ๋ฏธ๋งŒ์˜ ์ผ์‹œ์ ์ธ ํŠธ๋ž˜ํ”ฝ ์†์‹ค ๋ฐœ์ƒ ๊ฐ€๋Šฅ
      (์ด๋กœ ์ธํ•ด TCP ์„ธ์…˜์ด 1ํšŒ ์ดˆ๊ธฐํ™”๋  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค)

    ์ด์ค‘ํ™”๋œ ๊ฒฝ๋กœ๋ฅผ ํ™œ์šฉํ•˜์—ฌ ์˜ํ–ฅ๋„๋ฅผ ์ตœ์†Œํ™”ํ•  ์˜ˆ์ •์ด๋ฉฐ, ์ตœ๋Œ€ํ•œ ์‹ ์†ํ•˜๊ฒŒ ์ž‘์—…์„ ์™„๋ฃŒํ•˜๊ฒ ์Šต๋‹ˆ๋‹ค.

    ์„œ๋น„์Šค ์ด์šฉ์— ์ฐธ๊ณ  ๋ถ€ํƒ๋“œ๋ฆฌ๋ฉฐ, ๋ถˆํŽธ์„ ์ตœ์†Œํ™”ํ•  ์ˆ˜ ์žˆ๋„๋ก ์ตœ์„ ์„ ๋‹คํ•˜๊ฒ ์Šต๋‹ˆ๋‹ค.

PCCW Upstream Connectivity Issue in Seoul, South Korea (ICN04)
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    A case has been opened with PCCW, and although we have not yet received an official response from them, the BGP session with PCCW has since recovered and communication is currently operating normally.

    We will continue to await a formal reply from PCCW, and this incident will remain open until we have confirmed that the issue has been fully resolved.

    ํ˜„์žฌ PCCW์— ์ผ€์ด์Šค๊ฐ€ ์˜คํ”ˆ๋œ ์ƒํƒœ์ด๋ฉฐ, ์•„์ง ๊ณต์‹์ ์ธ ๋‹ต๋ณ€์€ ๋ฐ›์ง€ ๋ชปํ–ˆ์ง€๋งŒ BGP ์„ธ์…˜์€ ๋ณต๊ตฌ๋˜์—ˆ๊ณ  ํ˜„์žฌ ํ†ต์‹ ์€ ์ •์ƒ์ ์œผ๋กœ ์ด๋ฃจ์–ด์ง€๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค.

    ์ €ํฌ๋Š” PCCW ์ธก์˜ ๊ณต์‹ ๋‹ต๋ณ€์„ ๊ณ„์†ํ•ด์„œ ๊ธฐ๋‹ค๋ฆด ์˜ˆ์ •์ด๋ฉฐ, ๋ฌธ์ œ์˜ ํ•ด๊ฒฐ์ด ํ™•์ธ๋˜๊ธฐ ์ „๊นŒ์ง€ ๋ณธ ์ธ์‹œ๋˜ํŠธ๋Š” ๊ณ„์† ์—ด๋ ค ์žˆ์„ ์˜ˆ์ •์ž…๋‹ˆ๋‹ค.

  • Investigating
    Investigating

    We are currently experiencing an issue with the PCCW upstream path at ICN04. The BGP session with PCCW is down at this time, and we have requested an investigation from their side.

    There is no issue on our equipment โ€” the disruption is confirmed to originate from PCCW.

    Further updates from the carrier will be posted on our status page as they become available.

    ํ˜„์žฌ ICN04์—์„œ PCCW ์—…์ŠคํŠธ๋ฆผ ๊ฒฝ๋กœ์— ์žฅ์• ๊ฐ€ ๋ฐœ์ƒํ•˜์˜€์œผ๋ฉฐ, PCCW์™€์˜ BGP ์„ธ์…˜์ด ์ค‘๋‹จ๋œ ์ƒํƒœ์ž…๋‹ˆ๋‹ค. ํ•ด๋‹น ๋ฌธ์ œ์— ๋Œ€ํ•ด PCCW ์ธก์— ์กฐ์‚ฌ๋ฅผ ์š”์ฒญํ•œ ์ƒํƒœ์ž…๋‹ˆ๋‹ค.

    ๋‹น์‚ฌ ์žฅ๋น„์—๋Š” ์ด์ƒ์ด ์—†์œผ๋ฉฐ, ๋ณธ ์žฅ์• ๋Š” PCCW ์ธก์—์„œ ๋ฐœ์ƒํ•œ ๊ฒƒ์œผ๋กœ ํ™•์ธ๋˜์—ˆ์Šต๋‹ˆ๋‹ค.

    ํ†ต์‹ ์‚ฌ๋กœ๋ถ€ํ„ฐ ์ถ”๊ฐ€ ์—…๋ฐ์ดํŠธ๊ฐ€ ์žˆ์„ ๊ฒฝ์šฐ, ๋‹น์‚ฌ ์ƒํƒœ ํŽ˜์ด์ง€๋ฅผ ํ†ตํ•ด ์•ˆ๋‚ด๋“œ๋ฆด ์˜ˆ์ •์ž…๋‹ˆ๋‹ค.

Jul 2025 to Sep 2025

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